What kinds of services and support should be expected after purchasing? Vendors are increasingly providing post-sale services to their customers, typically in the form of Account Development. This panel discussion will examine experiences that vendors, libraries and consortia have had with each other, including which services have been beneficial and what is still needed. Learn specific examples of past collaborations, such as customized trainings, usage analysis and professional development events. Librarians and vendors alike will have the opportunity to learn from their peers about making the most out of their resources. Afterwards, panelists will welcome questions and anecdotes from the audience.
Head of Acquisitions and Collection Development, University of Central Florida
Michael Arthur is Head of Acquisitions & Collection Services at the University of Central Florida. Michael received his Bachelor of Science in Sport Marketing & Management in 1991, and his Master of Library Science in 1999, from Indiana University in Bloomington. He received his Master... Read More →
Tim is founder and convener of the Carolina Consortium, and an inventor of Journal Finder, the first Open URL link resolver. He was recently named the 2014 ACRL Academic/Research Librarian of the Year.
Stephanie Kaelin enjoys a hybrid role, managing the Account Development program, which focuses on post-sale support and customer engagement, while also looking after sales in the NY region. She has over 10 years of experience at several major academic presses and is enthusiastic about... Read More →
Account Development at Springer collaborates with librarians to help achieve the best possible value from their content. We use an ever-expanding list of methods and strategies, including: end user marketing assistance, statistical analysis and reporting, implementation assistance... Read More →
